Privacy Policy

Last updated: September 16, 2024

1. Introduction

Trainer ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). By using the App, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

  • Account information (email address, username)
  • Profile information you choose to provide
  • Communication data when you contact our support team
  • Payment information processed by app stores (we do not store payment details)

2.2 Automatically Collected Information

  • Device information (device type, operating system, unique device identifiers)
  • App usage data (features used, session duration, crash reports)
  • Log data (IP address, access times, app interactions)
  • Performance and diagnostic information

2.3 Camera and Media Content

Important Privacy Notice:

  • Local Storage: Videos and training content you create are stored locally on your device by default.
  • No Automatic Upload: We do not automatically upload or access your video content without your explicit consent.
  • Remote Features: Video streaming only occurs when you actively use remote coaching features and only with your explicit action.
  • Your Control: You have complete control over when and if any video content is shared.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining the App's functionality
  • Processing payments and managing subscriptions
  • Improving app performance and user experience
  • Providing customer support and responding to inquiries
  • Sending important updates about the App or your account
  • Analyzing usage patterns to enhance features
  • Ensuring app security and preventing fraud
  • Complying with legal obligations

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

4.2 Limited Sharing

We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in app operations (analytics, cloud storage, customer support)
  • Legal Requirements: When required by law, court order, or legal process
  • Safety Protection: To protect our rights, property, or safety, or that of our users
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
  • Consent: With your explicit consent for specific sharing purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure data storage practices
  • Employee training on privacy and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

  • Account Data: Until you delete your account or request deletion
  • Usage Data: Typically 2-3 years for analytics and improvement purposes
  • Support Communications: Up to 3 years for customer service purposes
  • Legal Requirements: As required by applicable laws and regulations

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

7.1 General Rights

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing in certain circumstances

7.2 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and how it's used, and the right to opt-out of the sale of personal information (though we do not sell personal information).

7.3 European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including the rights listed above and the right to lodge a complaint with a supervisory authority.

8. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses approved by relevant authorities.

10. Third-Party Services

Our App may integrate with or contain links to third-party services, including:

  • Apple App Store / Google Play Store (for payments and downloads)
  • Analytics services (for app improvement)
  • Cloud storage services (for app functionality)
  • Customer support platforms

These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before using their services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last updated" date. Your continued use of the App after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about our data practices, please contact us:

Privacy Officer:

Email: privacy@trainer-app.com

Support: support@trainer-app.com

Response Time: We will respond to privacy requests within 30 days (or as required by applicable law).

13. App Store Privacy

When you download our App from the Apple App Store or Google Play Store, those platforms may collect additional information according to their own privacy policies. We recommend reviewing the privacy policies of these platforms for complete information about their data practices.